Everyone needs help with their computer occasionally and we are here for you. The normal solution when you have a problem with your computer is to haul it to a computer to a repair shop, wait a couple of days for them to fix it, haul it back to where you had it and then try to remember where all those wires go. This seems like an awful lot of work. Wouldn’t it be great if someone could help you with your computer without the hassle of dragging it half way across town? With DPS Solutions this is now possible. All you need is an Internet connection.
How it works?
At the bottom of the page there is a link to download an application calledTeamviewer which allows you to share your screen with us. With your permission we will remotely access your computer over a secure connection. This means we will be able to see your screen and move your mouse as if we were sitting in front of your computer. You can sit back and watch us work. Your screen is transmitted to us over a secure connection which means that no one else can see it. Many of our customers are surprised at how easy this is to use. When you run the application you are presented with the screen similar to the image above. All you have to do is tell us your unique ID (9 digit number) and the password associated with that number. We enter those details and are able to see your screen.
What about security?
Ah the big question and it’s good that you ask. Teamviewer have a whole section about security on their website which should answer any questions that you might have. The reason we chose this application was because it was easy of use, all it’s security features and you have all the control.
- You choose who to share your ID and password with.
- You can watch everything as it happens.
- You can close the connection at any point.
Once you close the application we can not connect again. The password for the application changes every time that your run it so there is no way for us to get back into your system without your permission.
How do I get started?
It’s quite a simple process. All you have to do is download teamveiwer below and run it. If one of our friendly staff is available you will see the little computer guy on the right of the screen. Click on him and start a chat session to get immediate support. If we are unavailable you can always use the Contact Us section to leave us a message. We will get back to you as quickly as possible and schedule a time that suits you.